Returns & Exchanges
RETURNS & EXCHANGES
dogPACER™ is uncompromising when it comes to quality – and that goes for every area, taking in not just products, but processes and management too. It is dogPACER’s aspiration to offer its dealers and consumers the best possible quality, in every area and at all times.
Quality is not something that happens overnight. It requires a long and sustained effort. dogPACER understands this and has received many awards for the quality of its products and services. It is also confirmed by customer satisfaction surveys conducted by independent institutes. Customer satisfaction is without doubt the most important accolade a manufacturer can receive.
Our Guarantee: We fully guarantee our products against defects in material and workmanship. If you are not completely satisfied with your purchase please contact us for a replacement or refund.
We offer a 100% customer satisfaction 30-day guarantee. Customer must pay shipping and a 15% restocking fee. All packaging must be intact and the product returned in good condition. dogPACER reserves the right to make final determinations of all returns.
Please call or e-mail us at [email protected] for a RMA (Return Merchandise Authorization) number prior to shipping your dogPACER back to us. Products will not be accepted without prior authorization and the RMA number must be written on the box.
If you would like to return the dogPACER because you are having trouble getting your dog to run, give us a call at (702) 696-9999 -– we can help!
Returns and warranty replacements must be sent to dogPACER at the owners expense.
Please call us first at (702) 696-9999 and then send your return or exchange shipment to the following address:
5275 S Arville Street
Las Vegas, NV 89118
Please call us as soon as possible to ensure the quickest handling of your request. You are responsible for the return shipping charges.