We offer a one-year Manufacturer’s Warranty on parts and craftsmanship for our products. A Lifetime Warranty is provided for the frame. Should anything happen to your dogPACER pet treadmill we would like to know and be given the opportunity to service any issues. This warranty is non transferable and only valid if the owner registers the product within 60 days from purchase. Proof of purchase is required for all claims. If the product is determined to be a manufacturing defect the product will be repaired or replaced by dogPACER.
Product will be repaired, replaced, or credit will be issued toward the purchase of a new dogPACER. A fee may apply. Packages must be returned freight prepaid; we do not accept C.O.D. deliveries. We recommend insuring the package. Warranty products must be returned clean, with all parts, and the manual. Products that are not clean will not be accepted for return. All Warranty Claims must include a Return Merchandise Authorization Number (RMA#), which can be provided by calling or emailing Dog Pacer LLC (702-696-9999) [email protected]
If the defect to the treadmill is due to abnormal wear and tear, abuse, accident, outdoor elements or liquid damage the claim will be denied.
Lifetime Frame Warranty
A lifetime frame warranty is included with the purchase of all dogPACER Treadmills. The lifetime frame warranty is for the carbon steel frame structure only. This warranty does not cover any damage to the frame by the user.
Still have questions for the dogPACER team? We are happy to help! We enjoy speaking with our customers. You may contact us by calling or emailing Dog Pacer LLC (702-696-9999) [email protected].